Thursday, October 6, 2011

Citizen Satisfaction Survey

Since 2005, KCPD’s scores on the annual Citizen Satisfaction Survey have steadily increased. The 2011 results were released last month (click here for survey), and they continue to show improvement.

This year, 63 percent of those surveyed said they were satisfied or very satisfied with the overall quality of police protection; 60 percent were satisfied with the quality of police services; and 57 percent said they were satisfied with how quickly police respond to emergencies.

The number of people dissatisfied with police also has plummeted since 2005. Six years ago, 20 percent of respondents were dissatisfied or very dissatisfied with the overall quality of police protection, and this year just 13 percent were.

How safe people feel also is up across the board. Statistically significant increases were seen in feelings of safety Downtown and in city parks. Not all of this can be attributed to police, but we hope our efforts are leading to an increased perception of safety.

We don’t believe these steadily increasing satisfaction scores are mere coincidence. We have made a concerted effort to improve our customer service and make the best use of our resources for fighting crime. It is a privilege to serve the residents of Kansas City, and we hope to see these numbers rise for years to come.

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